Product Lifecycle Management (PLM) Software.If changes to a data element are needed (such as a change-of-name request), strict checks and balances ensure accuracy before updating the source data element. Customer service reps can add to the profile to record conversations and customer notes but not change other critical data. Ideally, to preserve its authenticity, data in your SOR is protected against intentional or unintentional changes or edits.įor example, your customer CRM profiles should have specific protected fields like customer name, date of birth, and other base data on that customer. Think of your SOR as individual puzzle pieces jumbled on your desk. System of Record (SOR)Ī System of Record (SOR) is the authoritative data source for your data and information. The System of Record are all the puzzle pieces, while the Source of Truth is the big picture you get once all the puzzle pieces fit together. The difference between System of Record and Source of TruthĪn easy way to understand the difference between a System of Record and a Source of Truth is to think of the relationship like a puzzle. How machine learning can benefit your SOR and SOT analysis.Why is SOR and SOT important for businesses.The difference between System of Record and Source of Truth.
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